Delivery and Returns Policy
We usually ship within 2 business days of receiving cleared payment except national holidays and weekends.
All shipments are handled by Turkish Post Office. You can track your item with the provided tracking id from the link below.
Shipping PolicyWe can ship to virtually any address in the world.
Over 95% percent of our orders ship within 24 hours. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
You may return most new, unopened items within 5 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, click Returns menu in Customer Service tab and enter the necessary informations.We'll notify you via e-mail of your refund once we've received and processed the returned item.
Customs Duties Outside Turkey
Customs duties are sometimes charged on products imported into certain countries. These duties are unpredictably and unevenly applied, but, if charged, they are responsibility of the customer and not responsibility of Hantug Custom Guitars & Parts.
Most of our orders ship the same day or by the next business day. Estimated international standard shipment transit times vary 3-4weeks. Generally 3 weeks.
Tracking information for all shipments can be found in your shipping confirmation e-mail.
Standard international shipments are shipped via Turkish Postal Services